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Chilliwack Childrens Academy - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedSeptember 16, 2022
Reason for Investigation - Policies and procedures
- Records and reporting
Report of Findings
Licensing received a complaint on September 8, 2022, regarding Policies and procedures, and Records and Reporting. The following details were provided:
-The licensee had not provided receipts of payment, as had been requested, in a timely manner
-The licensee had refused to provide a copy of the signed agreement from the start of services to complainant, citing it was not available
-The licensee had refused to communicate any longer with the complainant

All areas of the complaint were fully investigated. Evidence was obtained through interviews and observations. Licensing determined the following contraventions:
Child Care Licensing Regulation (CCLR) section 56.1(2)(a) Records and reporting.
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
19051 - CCLR s.56.1(2)(a)A licensee must keep (a) a copy of the written statement, referred to in section 19 of the Act, that the licensee delivers to persons who prepay part of the cost of services
Observation: Six children's files were reviewed, and there was no evidence to show a copy of a written statement was provided to those who prepay part of the cost of services.
Corrective action: Corrective action required.
Actions Required by Licensee/Operator
- No further action required. All contraventions have been addressed.
Action Required by Licensing Officer or Medical Health Officer
- No further action required. All contraventions have been addressed.