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The Salvation Army Buchanan Lodge - Complaint Information
General Details
Facility TypeAdult Residential Care - 100
Investigation CompletedDecember 12, 2022
Reason for Investigation - Care and supervision
Report of Findings
Community Care Facilities Licensing (CCFL) received a complaint on October 25, 2022. The complainant provided the following concerns to PCQO:

Staff failed to support a person in care (PIC) to obtain health services for visual impairment and speech therapy. Staff also failed to encourage the person in care in social activities.

All areas of the complaint were fully investigated. Evidence was collected from interviews and records.

Licensing determined a contravention:
Residential Care Regulation Section 81(4)(b)(i) - A licensee must ensure that each care plan is reviewed and, if necessary, modified if there is a substantial change in the circumstances of the person in care.
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
34750 - RCR s.81(4)(b)(i)A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (i) if there is a substantial change in the circumstances of the person in care.
Observation: The PIC’s care plan did not include information regarding his visual impairment and it was not updated after the specialist had made recommendations on October 6, 2022.
Corrective action: Corrective action required.
Actions Required by Licensee/Operator
- Corrective action plan to be developed and submitted.
Action Required by Licensing Officer or Medical Health Officer
- Review and monitor corrective action plan > Follow up inspection required.