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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
JKAS-CC5VAU

FACILITY NAME
The Terraces at Evergreen
SERVICE TYPES
130 Long Term Care
FACILITY LICENSE #
0963001
FACILITY ADDRESS
1550 Oxford St
FACILITY PHONE
(604) 536-3344
CITY
White Rock
POSTAL CODE
V4B 3R5
MANAGER
Tami Johnson

INSPECTION DATE
February 28, 2022
ADDITIONAL INSP. DATE (multi-day)
March 01, 2022
ADDITIONAL INSP. DATE (multi-day)
March 02, 2022
TIME SPENT (HRS.)
13.5
ARRIVAL
01:00 PM
DEPARTURE
04:00 PM
ARRIVAL
09:00 AM
DEPARTURE
04:15 PM
ARRIVAL
09:00 AM
DEPARTURE
12:45 PM
INSPECTION TYPE
Routine
# OBSERVED IN CARE
231

Introduction

Routine Inspection Report

An unscheduled routine inspection was conducted to assess compliance with the Community Care and Assisted Living Act (C.C.A.L.A.), the Residential Care Regulation (R.C.R.), and the relevant Director of Licensing Standards of Practice (D.L.S.P.). Evidence for this report was based on the licensing officer's observations, review of the facility records, and information provided by the facility staff at the time of inspection.

The following areas were reviewed:

- Licensing
- Physical Facility
- Staffing
- Policies and Procedures
- Care and Supervision
- Hygiene and Communicable Disease Control
- Medication
- Nutrition and Food Services
- Program
- Records and Reporting

As part of this routine inspection a facility risk assessment tool is completed. The risk assessment includes contraventions identified during the routine inspection, and a 3 year historical review of the facility's compliance and operation.

Visit the CCFL website at https://www.fraserhealth.ca/residentialcare for:
-Additional resources and
-Links to the Legislation(CCALA & RCR)

Contraventions
Previous Inspection - Not Applicable
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31290 - RCR s.22(1)(b) - A licensee must ensure that all rooms and common areas are (b) maintained in a good state of repair.
Observation: Inspection of common areas and hallways:
-on 9 care floors a large number of hallway doors and trim are missing paint, with a many scrapes/chips of varying sizes and a number of black marks/scuffs.
- common areas of P2 and P3 (Pointe) there are 5 or 6 locations where the walls have missing paint and holes/chips of varying sizes.
Corrective Action(s): Please ensure that all rooms and common areas are maintained in a good state of repair.
Date to be Corrected: March 31, 2022

STAFFING: 32020 - RCR s.37(1)(b) - A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has obtained all of the following: (b) character references in respect of the person.
Observation: Review of 10 employee files, 2 of 10 do not have character references completed.
Corrective Action(s): Please ensure that character references are obtained for all employees.
Date to be Corrected: March 31, 2022.

STAFFING: 32040 - RCR s.37(1)(d) - A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has obtained all of the following: (d) copies of any diplomas, certificates or other evidence of the person's training and skills.
Observation: Review of 10 employee files, 2 of 10 have an expired Food Safe Certificate, which is a requirement of their position.
Corrective Action(s): Ensure to obtain copies of diplomas, certificates or other evidence of the person's training and skills.
Date to be Corrected: March 31, 2022

STAFFING: 32100 - RCR s.40(1)(a) - A licensee must ensure that the performance of each employee is reviewed both regularly and as directed by the medical health officer under subsection 40(2) to ensure that the employee (a) continues to meet the requirements of this regulation.
Observation: Review of 10 Employee Files, 2 of 10 did not have a Performance Review completed within 3 years, per facility policy.
Corrective Action(s): Ensure that performance of each employee is reviewed regularly to ensure that the employee continues to meet the requirements of this regulation.
Date to be Corrected: March 31, 2022

STAFFING: 32210 - RCR s.43(1)(a) - A licensee must ensure that persons in care have at all times immediate access to an employee who (a) holds a valid first aid and CPR certificate, provided on completion of a course that meets the requirements of Schedule C.
Observation: Review of 10 employee files, 1 of 10 had a first aid and CPR certificate that expired in July 2020.
Corrective Action(s): Ensure that all staff who require First Aid and CPR certification have a current/valid certificate.
Date to be Corrected: March 31, 2022

POLICIES AND PROCEDURES: 33280 - RCR s.85(1)(d) - A licensee must do all of the following: (d) ensure that policies are implemented by employees.
Observation: Review of 9 charts for Persons in Care , 4 of 9 did not have current annual recreation assessments and 2 of 9 did not have initial or annual recreation assessments completed, per the facilities Recreation Documentation policy.
Corrective Action(s): Please ensure that policies are implemented by employees.
Date to be Corrected: March 31, 2022

RECORDS AND REPORTING: 39410 - RCR s.86(a) - A licensee must keep the following records in respect of each employee: (a) criminal record check results,.
Observation: Review of 10 employee files, 1 of 10 files had a Criminal Record Check that expired in 2015.
Corrective Action(s): Ensure that current results for criminal record checks are kept in employee files/records.
Date to be Corrected: March 31, 2022


Comments

This Licensing Officer would like to thank the Manager and Staff for their assistance in completing this routine inspection.

Please provide a written response by March 31, 2022 indicating the corrective actions taken and/or time line and plan for compliance with legislative requirements.

Please contact your Licensing Officer if you have any questions or concerns regarding this inspection report.

(Please note: due to infection control practices related to COVID-19 prevention, this inspection report was reviewed with the Manager, written off-site and forwarded to the Licensee. Therefore no signature was obtained.)

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingNo action required
Due Date
Mar 31, 2022

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.