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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
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FACILITY NAME
Mill Lake Residence
SERVICE TYPES
140 Community Living
FACILITY LICENSE #
0720035
FACILITY ADDRESS
33056 Mill Lake Rd
FACILITY PHONE
(604) 854-2911
CITY
Abbotsford
POSTAL CODE
V2S 2A3
MANAGER
Trisha Ambridge

INSPECTION DATE
August 27, 2019
ADDITIONAL INSP. DATE (multi-day)
September 03, 2019
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
6
ARRIVAL
09:45 AM
DEPARTURE
02:00 PM
ARRIVAL
09:30 AM
DEPARTURE
11:15 AM
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# OBSERVED IN CARE

Introduction

An unscheduled routine was conducted to assess compliance with the Community Care and Assisted Living Act (CCALA), the Residential Care Regulations (RCR) and the relevant Director of Licensing Standards of Practice (DLSP). Evidence for this report was based on the licensing officer’s observations, review of the facility records, and information provided by the facility staff at the time of inspection.
The following areas were reviewed:
· Licensing · Hygiene and Communicable Disease Control
· Physical Facility · Medication
· Staffing · Nutrition and Food Services
· Policies and Procedures · Program
· Care and Supervision · Records and Reporting

As part of this Routine Inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance identified during the routine inspection, and a 3 year ‘historical’ review of the facility’s compliance and operation.
Visit the CCFL website at http://www.fraserhealth.ca/health-info/health-topics/residential-care-licensing/ for:
· Additional resources, and
· Links to the Legislation (CCALA and RCR)

Contraventions
Previous Inspection - Contraventions observed on FIR # have been corrected.
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31290 - RCR s.22(1)(b) - A licensee must ensure that all rooms and common areas are (b) maintained in a good state of repair.
Observation: Review of the physical facility found the following:
- The outside of the entry door and frame are chipped and scratched around the bottom and the door handle.
- There are multiple walls inside the facility that are chipped down to the gyprock.
Corrective Action(s): Please ensure that the facility is maintained in a good state of repair.
Date to be Corrected: September 17, 2019

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31300 - RCR s.22(1)(c) - A licensee must ensure that all rooms and common areas are (c) maintained in a safe and clean condition.
Observation: Review of the physical facility found the following:
- The outside entryway has cobwebs around the door and planters. You have to stand to one side in order to not walk into them.
- The back deck has cobwebs around the rails
- There was a cobweb hanging down outside of a person in care's (PIC) room.
Corrective Action(s): Please ensure that the physical facility in maintained in a clean condition.
Date to be Corrected: September 3, 2019

STAFFING: 32020 - RCR s.37(1)(b) - A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has obtained all of the following: (b) character references in respect of the person.
Observation: Review of 5 employee files found the 4 files did not contained character reference checks.
Corrective Action(s): Please ensure that character reference checks are obtained for each employee.
Date to be Corrected: September 3, 2019

STAFFING: 32030 - RCR s.37(1)(c) - A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has obtained all of the following: (c) a record of the person's work history.
Observation: 1 out of 5 employee files did not contain a resume.
Corrective Action(s): Please ensure that a resume is obtained for each employee.
Date to be Corrected: September 3, 2019

STAFFING: 32310 - RCR s.51(3) - A licensee must ensure that each employee is trained in the implementation of the plans described in subsection (1), including in the use of any equipment noted in the plan.
Observation: On the first day of inspection the manager was not available. 2 of the employees assisting in the inspection were questioned as to how food would be provided for 1 PIC who required a tube feed as there was no tube feed in the emergency supplies; staff did not know. The manager indicated on the second day of the inspection that staff were to remove a case of the feed that is stored in the same storage room.
Corrective Action(s): Please ensure that all employees are trained in the implementation of the emergency plan and that supplies are easily accessible in the case of an evacuation.
Date to be Corrected: September 17, 2019

POLICIES AND PROCEDURES: 33230 - RCR s.85(1)(b) - A licensee must do all of the following: (b) review and, if necessary, revise the policies and procedures at least once each year.
Observation: Review of policy and procedures found that they have not been reviewed and/or update since 2017.
Corrective Action(s): Please ensure that policies and procedures are reviewed, and if necessary, revised at least once each year.
Date to be Corrected: September 17, 2017

POLICIES AND PROCEDURES: 33280 - RCR s.85(1)(d) - A licensee must do all of the following: (d) ensure that policies are implemented by employees.
Observation: Review of monthly fire drills found that they were not completed in April and May. The policy requires that they are completed monthly.
Corrective Action(s): Please ensure that employees implement all policies and procedures.
Date to be Corrected: September 3, 2019

HYGIENE AND COMMUNICABLE DISEASE: 35040 - RCR s.63(1) - A licensee must ensure that all food is safely prepared, stored, served and handled.
Observation: Review of the food in the facility found the following:
- There were 2 food items in the fridge that were not labelled.
- There was a box of expired breakfast drink in the emergency supplies. Staff removed this from the emergency supplies at the time of inspection.
Corrective Action(s): Please ensure that food is safely stored and served.
Date to be Corrected: September 3, 2019

NUTRITION AND FOOD SERVICES: 37190 - RCR s.66(1) - A licensee must ensure that each person in care receives adequate food to meet their personal nutritional needs, based on Canada's Food Guide and the person in care's nutrition plan.
Observation: Review of the menu audit found the following:
- On days 1 & 5 the minimum servings for grains is not being met
- On days 2 & 6 the minimum servings for fruits and vegetables is not being met
- On day 7 the minimum serving for dairy is not being met.
Corrective Action(s): Please ensure that each person in care receives adequate food to meet their personal nutritional needs based on Canada's Food Guide.
Date to be Corrected: September 17, 2019


Comments

- The facility has 1 person in care that is not able to be weighed at this time. The facility is going to submit an exemption request.
- 1 PIC's room has scratches and chipped paint. The director said that the PIC is going to have their room redone. If necessary, please submit a health and safety plan to licensing 2 weeks prior to redoing the room.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingNo action required
Due Date
Sep 17, 2019

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.