| Happy Feet Childcare Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | April 06, 2020 |
| Reason for Investigation | - Licensing - Hygiene & communicable disease control |
| Report of Findings |
|---|
| Community Care Facilities Licensing (CCFL) received a complaint on November 13, 2019, alleging concerns related to licensing and hygiene and communicable disease control. The following details were provided: - The program is not correctly advertised - Sanitization practices are inadequate All areas of the complaint were fully investigated. Evidence was obtained through interviews and observations. CCFL determined the following contraventions: - Child Care Licensing Regulation s. 11(3) (Posting and advertising of license and certificates) |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 10060 - CCLR s.11(3) | When advertising or otherwise offering services to the public, a licensee must identify the care program being offered. Observation: Licensing determined the care program was incorrectly identified. Corrective action: Corrective action plan required |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review corrective action plan |
