| Brookside Lodge - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | October 05, 2021 |
| Reason for Investigation | - Physical facility, equipment & furnishings - Policies and procedures - Care and supervision |
| Report of Findings |
|---|
| Licensing received a complaint on August 6, 2021, regarding physical facility, equipment & furnishing, care & supervision and policies & procedures. The complainant provided the following concerns: - the person in care (PIC) was not receiving appropriate treatment - staff failed to monitor the PIC sufficiently - the PIC's pain was not well managed All areas of the complaint were fully investigated. Evidence was collected from interviews and records. Licensing determined the following contraventions: - Residential Care Regulation (RCR) s 85 (1)(d) ensure that policies are implemented by employees |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 33280 - RCR s.85(1)(d) | A licensee must do all of the following: (d) ensure that policies are implemented by employees. Observation: Employees did not follow policy concerning keeping families informed. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. - Review and monitor corrective action plan > Follow up inspection required. |
