| Best Friends Children's Centre Inc - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | August 12, 2021 |
| Reason for Investigation | - Care and supervision - Records and reporting |
| Report of Findings |
|---|
| Licensing received a complaint on July 16, 2021, alleging concerns related to care and supervision and records and reporting. The following details were provided: - Supervision concerns when transporting children off-site - Inappropriate behavioural guidance All areas of the complaint were fully investigated. Evidence was collected from interviews and records and direct observation. Licensing determined the following contravention: - Child Care Licensing Regulation (CCLR) 51(1)(a)- Behavioural Guidance |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 14220 - CCLR s.51(1)(a) | A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Observation: A staff member used an inappropriate guidance strategy. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review corrective action plan. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on September 09, 2021. |
