Imagination Station Childcare Centre-Silverdale Crossing - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedJuly 13, 2023
Reason for Investigation - Care and supervision
Report of Findings
Licensing received a complaint on July 11, 2023, alleging concerns regarding the following:

Care and Supervision:
- concerns regarding behavioural guidance

All areas of the complaint were fully investigated. Evidence was collected through interviews.

Licensing determined the following contravention:
- Child Care Licensing Regulation- 51(1)(a)- Behavioural Guidance
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
14220 - CCLR s.51(1)(a)A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance.
Observation: Licensing confirmed inappropriate guidance practice
Corrective action: Corrective action required
Actions Required by Licensee/Operator
- Corrective action plan to be developed and submitted.
Action Required by Licensing Officer or Medical Health Officer
- Review corrective action plan