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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
AKUR-CM5JHT

FACILITY NAME
Nazirah House
SERVICE TYPES
140 Community Living
FACILITY LICENSE #
3201248
FACILITY ADDRESS
4560 Imperial St
FACILITY PHONE
(604) 438-6579
CITY
Burnaby
POSTAL CODE
V5J 1B6
MANAGER
Surya Lakshmanan

INSPECTION DATE
December 12, 2022
ADDITIONAL INSP. DATE (multi-day)
December 13, 2022
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
3
ARRIVAL
03:30 PM
DEPARTURE
04:00 PM
ARRIVAL
01:30 PM
DEPARTURE
04:00 PM
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# OBSERVED IN CARE

Introduction

An unscheduled routine inspection was conducted to assess compliance with the Community Care & Assisted Living Act (CCALA), the Residential Care Regulation (RCR) and the relevant Director of Licensing Standards of Practice (DOLSP). Evidence for this report was based on the Licensing Officer’s observations, review of the facility records and information provided by the facility staff at the time of inspection.
The following areas were reviewed:
Licensing
Physical Facility
Staffing
Polices & Procedures
Care & Supervision
Hygiene and Communicable Disease Control
Medication
Nutrition and Food Services
Program
Records and Reporting

As part of the routine inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance identified during the routine inspection and a 3 year “historical” review of the facility’s compliance and operation.
Visit the CCFL website at www.fraserhealth.ca/residentialcare for:

· Additional resources and
· Links to the Legislation (CCALA & RCR)

Contraventions
Previous Inspection -
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31260 - RCR s.21(c) - A licensee must ensure that all furniture and equipment for use by persons in care (c) are maintained in a good state of repair.
Observation: The following were observed:
1). A electrical socket is missing the cover in the basement kitchen.
2). The fridge in the basement kitchen has excessive ice buildup. Staff said that the problem has been there for a several months.
Corrective Action(s): Please ensure that all equipment for the PIC's use is maintained in safe and good state of repair.
Date to be Corrected: January 3, 2023

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31860 - RCR s.69(3)(a) - A licensee must ensure that (a) all medications in the community care facility are safely and securely stored.
Observation: A controlled medication was found stored in a ziplock bag in the medication cupboard that was not double locked.
Corrective Action(s): Please ensure that all medications in the facility are safely and securely locked according to the MSAC procedures.
Date to be Corrected: Dec 19, 2022

STAFFING: 32100 - RCR s.40(1)(a) - A licensee must ensure that the performance of each employee is reviewed both regularly and as directed by the medical health officer under subsection 40(2) to ensure that the employee (a) continues to meet the requirements of this regulation.
Observation: The LO was informed during the inspection that casual staff performance reviews have not been completed.
Corrective Action(s): Please ensure that the staff performance reviews are completed as per the facility policy.
Date to be Corrected: January 3, 2023

POLICIES AND PROCEDURES: 33060 - RCR s.51(1)(a) - A licensee must have (a) an emergency plan that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for the evacuation of persons in care.
Observation: Emergency menu was not available during the time of inspection.. The staff assisting with the inspection have been shown the emergency menu planning from Meals and More
Corrective Action(s): Please ensure that an emergency plan including a menu that sets out procedures to prepare and mitigate, recover and respond to any emergency situation is available for a minimum of 3 days.
Date to be Corrected: January 3, 2023

POLICIES AND PROCEDURES: 33230 - RCR s.85(1)(b) - A licensee must do all of the following: (b) review and, if necessary, revise the policies and procedures at least once each year.
Observation: The policy and procedures have not been reviewed this year. The staff assisting with the inspection have been asked to review and date the policy manual to make it current if no revision has occurred.
Corrective Action(s): Please ensure that policies and procedures are reviewed at least once each year.
Date to be Corrected: January 3, 2023

POLICIES AND PROCEDURES: 33280 - RCR s.85(1)(d) - A licensee must do all of the following: (d) ensure that policies are implemented by employees.
Observation: The menu substitution was only completed twice within this fiscal. A discussion with the staff assisting with the inspection found that PICs are having different menu and eating out so menu substitution is occurring but not being entered by staff.
Corrective Action(s): Please ensure that staff complete the menu substitution form appropriately.
Date to be Corrected: January 3, 2023

CARE AND/OR SUPERVISION: 34750 - RCR s.81(4)(b)(i) - A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (i) if there is a substantial change in the circumstances of the person in care.
Observation: 1/4 PIC's care plan did not include the latest instructions for the appropriate care of this PIC after his circumstances have changed several month ago leaving him more dependent and unable to participate in set activities..
Corrective Action(s): Please ensure that each care plan is reviewed annually and modified appropriately with any substantial change in the circumstances of the PIC.

Date to be Corrected: January 3, 2023

MEDICATION: 36160 - RCR s.72(a) - A licensee must ensure that a person in care's medication is returned to the dispensing pharmacy if (a) the person in care is no longer taking the medication.
Observation: A medication that was discontinued for the PIC was found in the medication cupboard even though the pharmacy has come in to restock new medications after the discontinuation was effected the medication was not returned.
Corrective Action(s): Please ensure there is a plan in place to return a PIC's medication to the dispensing pharmacy if a PIC is no longer taking the medication.
Date to be Corrected: January 3, 2023

NUTRITION AND FOOD SERVICES: 37190 - RCR s.66(1) - A licensee must ensure that each person in care receives adequate food to meet their personal nutritional needs, based on Canada's Food Guide and the person in care's nutrition plan.
Observation: Nutrition Screening Form have not been completed for a PIC whose nutritional needs have changed several months
Corrective Action(s): Please ensure that Nutrition Screening Forms are completed at least once a year for a PIC and the results of the screening forms are documented in the overall care plan to meet the intent of this legislation.
Date to be Corrected: January 3, 2023


Comments

Thank you to the staff of Nazirah House for their assistance during the inspection today. The Licensee is relooking at the process and the policy of staff making larger purchases for the PICs using their personal credit cards and then getting reimbursement payments from the PICs. The staff assisting with the inspection informed the LO that this is still being followed up by their leadership. This report was written after the staffing records were received and reviewed by the Licensing Officer.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingFollow-up Inspection Required
Due Date
Dec 30, 2022
Approximate Follow Up Date
05 Apr, 2023

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.