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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
AKUR-CB2J7Z

FACILITY NAME
Community Living Society - Neville House
SERVICE TYPES
140 Community Living
FACILITY LICENSE #
SFOY-745SMR
FACILITY ADDRESS
5678 Neville St
FACILITY PHONE
(604) 432-6567
CITY
Burnaby
POSTAL CODE
V5J 2H9
MANAGER
D'Alquen Jackson

INSPECTION DATE
January 17, 2022
ADDITIONAL INSP. DATE (multi-day)
January 21, 2022
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
3.25
ARRIVAL
03:00 PM
DEPARTURE
04:15 PM
ARRIVAL
02:00 PM
DEPARTURE
04:00 PM
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# OBSERVED IN CARE

Introduction

An unscheduled routine inspection was conducted to assess compliance with the Community Care & Assisted Living Act (CCALA), the Residential Care Regulation (RCR) and the relevant Director of Licensing Standards of Practice (DOLSP). Evidence for this report was based on the Licensing Officer’s observations, review of the facility records and information provided by the facility staff at the time of inspection.
The following areas were reviewed:
· Licensing
· Physical Facility
· Staffing
· Polices & Procedures
· Care & Supervision
· Hygiene and Communicable Disease Control
· Medication
· Nutrition and Food Services
· Program
· Records and Reporting
As part of the routine inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance identified during the routine inspection and a 3 year “historical” review of the facility’s compliance and operation.
Visit the CCFL website at www.fraserhealth.ca/residentialcare for:
· Additional resources and
· Links to the Legislation (CCALA & RCR)

Contraventions
Previous Inspection -
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31290 - RCR s.22(1)(b) - A licensee must ensure that all rooms and common areas are (b) maintained in a good state of repair.
Observation: Observations:

1). 2 of 4 resident's bedroom blinds are broken at different places making it difficult to fully close these blinds. The staff person assisting with this inspection informed the LO that the plans are being made to replace the blinds.

2). The garage has a leak from the ceiling where water is seeping from the exposed deck overtop. This garage is used as a gym and activity space for the PICs. Emergency supply and extra food items are also stored for the PICs consumption in this space.

Corrective Action(s): Please ensure that all rooms and common areas are maintained in good state of repair.

Date to be Corrected: February 15, 2022

POLICIES AND PROCEDURES: 33280 - RCR s.85(1)(d) - A licensee must do all of the following: (d) ensure that policies are implemented by employees.
Observation: 1). 1 of 5 staff persons on the checklist provided did not have the current performance evaluation completed. The staff person assisting with the inspection was made aware of the staff missing the evaluation.

2). The food served by staff the previous Saturday did not match the winter menu for the day. The LO discovered this oversight while auditing the completed menu substitution form which recorded the item that was substituted for the food that not found on the day's menu.

Corrective Action(s): Please ensure that all policies are implemented appropriately by all employees.

Date to be Corrected: February 15, 2022

CARE AND/OR SUPERVISION: 34750 - RCR s.81(4)(b)(i) - A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (i) if there is a substantial change in the circumstances of the person in care.
Observation: 1 of 4 PICs care plan has not been revised post a significant reportable incident requiring a closer guidance, supervision and monitoring of the PIC by staff persons. The staff person assisting with the inspection was made aware of the same and will be revising the care plan.

Corrective Action(s): Please ensure that each care plan is reviewed and modified if there is a change in the circumstances of the PIC.

Date to be Corrected: February 15, 2022


Comments

The facility had a recent incident (towards the end of 2021) where a sump pump had failed resulting in the storm water to flood the garage where the gym and activity area for the PICs are located. This space also is the storage for the emergency supplies and extra food for the PICs. The Staff assisting with the inspection has been educated to submit the online reportable incident form (RIF) when service delivery to the PICs is affected. The pump and the flood damage have been repaired. A number of items to be discarded was found stored in the backyard. A RIF will be submitted to licensing regarding the service delivery concern.

This LO would like to thank the staff of Neville House for their time and assistance in completing this inspection.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingNo action required
Due Date
Feb 15, 2022

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Click here for a description of each "Category" of violation displayed.