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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
JBAY-C2RPGW

FACILITY NAME
The Madison
SERVICE TYPES
401 Long Term Care (Hospital Act)
FACILITY LICENSE #
LBAA-95YUG4
FACILITY ADDRESS
1399 Foster Av
FACILITY PHONE
(604) 936-9231
CITY
Coquitlam
POSTAL CODE
V3J 2N1
MANAGER
Annie Kinamore

INSPECTION DATE
May 04, 2021
ADDITIONAL INSP. DATE (multi-day)
May 05, 2021
ADDITIONAL INSP. DATE (multi-day)
May 06, 2021
TIME SPENT (HRS.)
9
ARRIVAL
09:30 AM
DEPARTURE
02:30 PM
ARRIVAL
09:45 AM
DEPARTURE
03:00 PM
ARRIVAL
10:00 AM
DEPARTURE
10:30 AM
INSPECTION TYPE
Routine
# OBSERVED IN CARE

Introduction

An unscheduled routine inspection was completed to assess compliance with the: Community Care and Assisted Living Act (CCALA), the Residential
Care Regulation (RCR), and the relevant Director of Licensing Standards of Practice (DOLSOP). Evidence for this report was based on the Licensing
Officer’s observations, review of the facility records, and information provided by the facility staff at the time of inspection.

Care systems reviewed during inspections include:
Licensing
Physical Facility
Staffing
Policies and Procedures
Care and Supervision
Hygiene and Communicable Disease Control
Medication
Nutrition and Food Services
Program
Records & Reporting

As part of the routine inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance
identified during the routine inspection and a 3 year “historical” review of the facility’s compliance and operation.

Visit the CCFL website at www.fraserhealth.ca/residentialcare for additional resources and links to the legislation (CCALA & RCR).

Contraventions
Previous Inspection -
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31290 - RCR s.22(1)(b) - A licensee must ensure that all rooms and common areas are (b) maintained in a good state of repair.
Observation: An inspection of the physical facility found that five bedroom doors had metal trim that was detached and sticking out from their frames (corrected during inspection). Additionally, a baseboard heater in one bedroom was observed to have its metal covering dislodged exposing sharp coils underneath (corrected during inspection).
Corrective Action(s): Ensure that all rooms and common areas are maintained in a good state of repair.
Date to be Corrected: May 6, 2021

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31320 - RCR s.22(3) - A licensee must ensure that all rooms and common areas, emergency exits, equipment, and monitoring and signalling devices are inspected and maintained on a regular basis.
Observation: Two fire extinguishers, both near the facility's kitchen, had inspections that expired in January 2021 (corrected during inspection).
Corrective Action(s): Ensure that all rooms and common areas, emergency exits, equipment, and monitoring and signalling devices are inspected and maintained on a regular basis.
Date to be Corrected: May 6, 2021

PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31860 - RCR s.69(3)(a) - A licensee must ensure that (a) all medications in the community care facility are safely and securely stored.
Observation: A medication cart was observed to be left unlocked without appropriate supervision.
Corrective Action(s): Ensure that all medications in a community care facility are safely and securely stored (corrected during inspection).
Date to be Corrected: May 6, 2021

STAFFING: 32010 - RCR s.37(1)(a) - A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has obtained all of the following: (a) a criminal record check for the person.
Observation: A review of staff files found that, although 3 staff did have criminal record checks on file, they did not have evidence of criminal record checks on file from the Criminal Records Review Program (CRRP). Upon querying facility staff, it was confirmed that 30+ staff do not have evidence of criminal record checks from the CRRP. Additionally, it was observed that for one staff, although a criminal record check had been applied for through the CRRP, there was no evidence of a criminal record check on file.
Corrective Action(s): Ensure that all persons employed in a community care facility have obtained a criminal record check from the Criminal Records Review Program prior to commencing employment.
Date to be Corrected: May 21, 2021

STAFFING: 32020 - RCR s.37(1)(b) - A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has obtained all of the following: (b) character references in respect of the person.
Observation: A review of staff files found that two employees hired in the past three years did not have at least two character references on file.
Corrective Action(s): Ensure that a minimum of two character references are obtained prior to employing persons in a community care facility.
Date to be Corrected: May 6, 2021

STAFFING: 32050 - RCR s.37(1)(e) - A licensee must not employ a person in a community care facility unless the licensee or, in the case of a person who is not the manager, the manager has obtained all of the following: (e) evidence that the person has complied with the Province's immunization and tuberculosis control programs.
Observation: A review of staff files found that two staff did not have evidence of immunization and tuberculosis status.
Corrective Action(s): Ensure that all persons employed in a community care facility comply with the Province's immunization and tuberculosis control programs.
Date to be Corrected: May 21, 2021

POLICIES AND PROCEDURES: 33060 - RCR s.51(1)(a) - A licensee must have (a) an emergency plan that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for the evacuation of persons in care.
Observation: A review of the facility's emergency supplies found that there was insufficient food to sustain all persons in care and staff for 3 days. Additionally, the emergency water supply was observed to be past its best before date of April 2020.
Corrective Action(s): Ensure that an emergency plan sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for the evacuation of persons in care.
Date to be Corrected: May 21, 2021


Comments

Please submit a plan by May 11, 2021 that outlines how any risks associated with the concern regarding criminal record checks [RCR s. 37(1)(a)] will be mitigated.

Additionally, please submit a written response by May 21, 2021 indicating the corrective action taken and/or timeline and plan for compliance to meet legislative requirements.

This inspection report was not signed by management as it was reviewed with the management over the telephone and sent via email to the site to reduce the amount of time the licensing officer had to spend on site as per COVID-19 prevention measures.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingNo action required
Due Date
May 21, 2021

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.