| Fair Haven Burnaby Lodge - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | December 16, 2021 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| On November 15, 2021, Licensing received a complaint regarding Care and Supervision. The complainant provided the following: - A person in care was provided foods on several occassions that did not promote their cultural, religious, and spiritual customs - The medical doctor was not notified after the person in care was involved in a reportable incident All areas of the complaint was fully investigated. The evidence was obtained through interviews and documentation. Licensing determined the following contraventions: - Section 77(2)(b) of the Residential Care Regulations - Reportable Incidents - Section 82 of the Residential Care Regulations - Implementation of Care Plans - Section 7 (1)(b)(ii) of the Community Care and Assisted Living Act, Standards to be maintained, Schedule 2 (c) Rights to health, safey and dignity. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 34780 - RCR s.82 | A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care's care plan. Observation: Licensing determined a PIC's care plan was not followed. Corrective action: Corrective action required. |
| 39080 - RCR s.77(2)(b) | Subject to subsection 77(3), if a person in care is involved in a reportable incident, the licensee must immediately notify (b) the medical practitioner or nurse practitioner responsible for the care of the person in care. Observation: Licensing determined a medical practitioner was not notified when a PIC was involved in an RI. Corrective action: Corrective action required. |
| 40020 - CCALA s.7(1)(b)(ii) Schedule 1-1(b) | A care plan developed based on his or her unique abilities, physical, social and emotional needs, and cultural and spiritual preferences. Observation: Licensing determined a PIC's religious and cultural preferences were not maintained. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on February 11, 2022. |
