| CareLife Fleetwood - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | December 20, 2023 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Licensing received a complaint on October 25, 2023 regarding Care & Supervision. All areas of the complaint were fully investigated. Licensing gathered and reviewed facility records. Licensing confirmed that staff failed to follow the person in care’s care plan when they failed to assist her within a reasonable amount of time. A contravention to section 82 of the Residential Care Regulation (Implementation of Care Plan) was determined. |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 34780 - RCR s.82 | A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care's care plan. Observation: Staff did not implement the person in care's care plan when they failed to provide assistance with bowel care in a timely fashion. Corrective action: Ensure that care provided is consistent with the terms and conditions of the care plan. |
| Actions Required by Licensee/Operator | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - No further action required. All contraventions have been addressed. |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on December 20, 2023. |
