| Belvedere Care Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Residential Care (Hospital Act) - 400 |
| Investigation Completed | June 02, 2021 |
| Reason for Investigation | - Care and supervision - Records and reporting |
| Report of Findings |
|---|
| On April 19, 2021, Licensing received a complaint alleging concerns regarding Care and Supervision and Records and Reporting. The allegations included the following details: - A Person in Care (PIC) had been pushed by a staff member - Inadequate care and supervision of a PIC - Staff did not have family conferences as required - Staff did not update family during PIC's stay in hospital All areas of the complaint were fully investigated. Evidence was received and reviewed through communications with facility management, the complainant, and a review of documentation. The following contraventions were determined: - Residential Care Regulation Section RCR 77(2)(c) - Reportable Incidents |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 39090 - RCR s.77(2)(c) | Subject to subsection (3), if a person in care is involved in a reportable incident, the licensee must immediately notify (c) a medical health officer, in the form and in the manner required by the medical health officer. Observation: A reportable incident was not reported to Licensing. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review and monitor corrective action plan > Follow up inspection required. |
