| Kiwanis Care Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Adult Residential Care - 100 |
| Investigation Completed | April 07, 2020 |
| Reason for Investigation | - Staffing - Policies and procedures - Care and supervision |
| Report of Findings |
|---|
| Licensing received a complaint on January 22, 2020, regarding staffing, care & supervision, and policies & procedures. The complainant provided the following details: -care plan was not revised as required -insufficient number of staff to meet the needs of the PIC -staff did not communicate with PIC’s representative All areas of the complaint were fully investigated. Evidence was collected from interviews and records. Licensing determined the following contraventions: -Residential Care Regulation (RCR) s. 85(1)(d) Implementation of policies and procedures -RCR s. 81(4)(a) Implementation of care plans |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 33280 - RCR s.85(1)(d) | A licensee must do all of the following: (d) ensure that policies are implemented by employees. Observation: Licensing determined that a policy was not followed. Corrective action: Corrective action required. |
| 34740 - RCR s.81(4)(a) | A licensee must ensure that (a) the implementation of each care plan is monitored on a regular basis to ensure proper implementation. Observation: Licensing determined a care plan was not implemented accordingly. Corrective action: Corrective action required. |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review corrective action plan. |
