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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
CRAU-AQGR2U

FACILITY NAME
5960 Angus Place
SERVICE TYPES
140 Community Living
FACILITY LICENSE #
0920058
FACILITY ADDRESS
5960 Angus Pl
FACILITY PHONE
(604) 576-0823
CITY
Surrey
POSTAL CODE
V3S 4W7
MANAGER
Amal Hana

INSPECTION DATE
August 22, 2017
ADDITIONAL INSP. DATE (multi-day)
August 21, 2017
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
3.75
ARRIVAL
10:00 AM
DEPARTURE
01:30 PM
ARRIVAL
09:30 AM
DEPARTURE
09:45 AM
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# CHILDREN ENROLLED
4

Introduction

An unscheduled routine inspection was conducted on August 21, 2017, however the Interim Manager was not in. The writer was to return on August 22, 2017 to complete the routine inspection to assess compliance with the Community Care and Assisted Living Act (C.C.A.L.A.), the Residential Care Regulation (RCR), and the relevant Director of Licensing Standards of Practice (D.L.S.P.). Evidence for this report was based on the licensing officer's observations, review of the facility records, and information provided by the facility staff at the time of inspection.

The following areas were reviewed:

- Licensing
- Physical Facility
- Staffing
- Policies and Procedures
- Care and Supervision
- Hygiene and Communicable Disease Control
- Medication
- Nutrition and Food Services
- Program
- Records and Reporting

As part of this routine inspection a facility risk assessment tool is completed and a copy is provided. The risk assessment includes non-compliance identified during the routine inspection, and a 3 year historical review of the facility's compliance and operation.

Visit the Community Care Facilities Licensing website at http://www.fraserhealth.ca/health-info/health-topics/residential-care-licensing/ for:

- Additional resources, and
- Links to the legislation (C.C.A.L.A. and R.C.R.).

Contraventions
Previous Inspection - Not Applicable
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
LICENSING: 30240 - RCR s.61 - A licensee must regularly monitor the physical environment of the community care facility, and the care and services provided by it, to ensure that the requirements of the Act and this regulation are being met.
Observation: A random review of one person in care's documentation indicated their screening form to when to have a Dietitian involved is from May 2016. In discussion with the Interim Manager there is a schedule and these screening forms are to be done every May of each year. The Interim Manager will review this for all the persons in care.

Menu audits: The Interim Manager stated the previous Manager completed these, however they are not able to locate the documentation. The Interim Manager is in the process of revising the Winter Menu at which time it is finalized, a menu audit will be completed.
Corrective Action(s): Please ensure documentation is reviewed on a regular basis as required.

Please ensure nutrition audits are being completed on a regular basis.
Date to be Corrected: Please provide a written response to this item by the timeline noted in this report.

STAFFING: 32320 - RCR s.68(4) - A licensee must ensure that all employees comply with the policies and procedures of the medication safety and advisory committee.
Observation: A random review of the medication systems including the medication cupboard, medication fridge, and medication administration records indicated that for one person in care their PRN (as needed) medications for two dates had no charting including effect/result on the back of the medication administration records (Please note: The writer advised the Interim Manager of the two entries including dates, name of the medication and for which person in care). The Interim Manager stated that staff should be according to policy be charting on the back of the medication administration records as to the result/effect for PRNs and that they will follow-up on this.
Corrective Action(s): Please ensure all staff comply with the policies and procedures of the medication safety and advisory committee.
Date to be Corrected: Please provide a written response to this item by the timeline noted in this report.

POLICIES AND PROCEDURES: 33280 - RCR s.85(1)(d) - A licensee must do all of the following: (d) ensure that policies are implemented by employees.
Observation: A review of the fire drills records indicate that they are to be done once a month. Since the Interim Manager has come on board, there is no drill noted for May or July 2017. The Interim Manager advised they will follow-up on this. There are fire drills from the year 2016 not on file, however these were addressed with the previous Manager.
Corrective Action(s): Please ensure that staff ensure that policies and implemented as is required.
Date to be Corrected: Please provide a written response to this item by the timeline noted in this report.

CARE AND/OR SUPERVISION: 34760 - RCR s.81(4)(b)(ii) - A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (ii) if there is no substantial change in the circumstances of the person in care, at least once each year to ensure it continues to meet the needs and preferences, and is compatible with the abilities, of the person in care who is the subject of the care plan.
Observation: A random review of one person in care's documentation indicated a care plan is dated from the year 2014. A phone call was made by the Interim Manager to the Health Resource Nurse and the writer confirmed with the Health Resource Nurse that the care plans for all the persons in care will be updated if no changes and if there are changes, then the familiies/representatives for the persons in care will be consulted prior to finalizing the care plans.
Corrective Action(s): Please ensure all care plans are reviewed and if necessary modified at least once a year.
Date to be Corrected: Please provide a written response to this item by the timeline noted in this report.

HYGIENE AND COMMUNICABLE DISEASE: 35040 - RCR s.63(1) - A licensee must ensure that all food is safely prepared, stored, served and handled.
Observation: A random review of the physical plant indicated for one refrigerator in the ktichen, the fridge component does not have a thermometer in it while the freezer component does. The Interim Manager will ensure a thermometer is placed in the fridge component.
Corrective Action(s): Please ensure there are appropriate system(s) in-place to ensure food(s) are safely stored (i.e., at the correct temperature).
Date to be Corrected: Please provide a written response to this item by the timeline noted in this report.


Comments

Policies and Procedures:

The policies and procedures are in the process of being reviewed and/or revised by the Licensee Contact. The Licensee Contact will let the writer know when all the policies and procedures have been reviewed and/or revised. The Interim Manager will follow-up with the Licensee Contact to get an update on where things are at with review and/or revision of the policies and procedures.

Staffing:

The Interim Manager stated the current staffing model is sufficient to meet the care needs of the persons in care.

The writer has reviewed the staffing documentation on previous occassions and everything was addressed. The current Manager is in the Manager position on a interim basis and at this time doesn't have access to the staff documentation (there is a system to notify the Manager if anything is outstanding for the staff). A phone call was made to another Manager of a home under the same Licensee and the writer will send email to confirm the documentation that needs to be on the staff personnel files is all on the files.

Medication Signing Sheet:

As noted near the front of the medication administration records binder, there are a few staff that don't work at the home and the Manager will update the list to ensure it is current. Please let the writer know when this is addressed.

Expiry dates on the medications:

For example, there is one medication in the medication fridge in the office that has an expiry date with the year visible, however the month is covered by the pharmacy label. The writer requested the Interim Manager follow-up with the Pharmacist to reinforce not covering the expiry dates on all medications. Please let the writer know the outcome of this once it is addressed.

Medication Safety and Advisory Committee:

The meeting minutes and medication systems inspection minutes from June 2017 were seen by the writer. The Interim Manager will follow-up with the Pharmacist to inquire about the medication reviews for the persons in care. According to the HPA Bylaw that the Pharmacist follows, medication reviews are to be done every 6 months. Please get back to the writer regarding this item after you have followed up on it as to the outcome.

Thank you for your time to complete this routine inspection. If there are any questions regarding this report, please contact your Licensing Officer.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingNo action required
Due Date
Sep 07, 2017

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.