Nurturing Hearts Montessori Daycare - Newlands - Complaint Information
General Details
Facility TypeChild Care - 300
Investigation CompletedSeptember 14, 2022
Reason for Investigation - Care and supervision
Report of Findings
Licensing received a complaint on September 12, 2022 regarding care and supervision. The following details were provided:
-The door leading to the parking lot was propped open

All areas of the complaint were fully investigated. Evidence was obtained through interviews and observations. Licensing determined the following contraventions:
Child Care Licensing Regulation (CCLR) section 13(1) Environment
Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation.
Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below.
Code Category/Description
11010 - CCLR s.13(1)A licensee must ensure that a healthy and safe environment is provided at all times while children are under the supervision of employees.
Observation: It was confirmed that, at times, the outside door is propped open
Corrective action: Corrective action plan required
Actions Required by Licensee/Operator
- Corrective action plan to be developed and submitted.
Action Required by Licensing Officer or Medical Health Officer
- Review corrective action plan
Status Update
No further action required. All contraventions have been addressed.
Updated on October 18, 2022.