| Little Cubs Daycare Centre - Complaint Information |
| General Details | |
|---|---|
| Facility Type | Child Care - 300 |
| Investigation Completed | December 18, 2023 |
| Reason for Investigation | - Care and supervision |
| Report of Findings |
|---|
| Community Care Facilities Licensing [CCFL] received a complaint on December 11, 2023, regarding care and supervision. All areas of the complaint were fully investigated. Evidence was received and reviewed from interviews and documentation. Licensing confirmed the following: A parent was not provided with a copy of the facility prepayment policy. Therefore, the following contravention to the Community Care and Assisted Living Act (CCALA) was cited: Section 19 – Repayment agreements |
| Substantiated Contraventions: Evidence for this summary report is based on a combination of the Licensing Officer’s observations, a review of facility records and information provided by the facility staff at the time of the investigation. |
| Observed Violations/Contraventions: A summary of the violations found during the complaint investigation are listed below. |
| Code | Category/Description |
|---|---|
| 13080 - CCALA s.19 | If a person prepays part of the cost of services provided by a class of community care facilities designated by the Lieutenant Governor in Council, the licensee must, at the time of the prepayment, deliver to the person a written statement setting out the terms and conditions on which a refund of all or any of the prepayment will be made. Observation: The Licensee did not provide a written statement outlining the terms and conditions of refund to a person at the time of prepayment. Corrective action: Provide corrective action plan |
| Actions Required by Licensee/Operator | |
|---|---|
| - Corrective action plan to be developed and submitted. |
| Action Required by Licensing Officer or Medical Health Officer | |
|---|---|
| - Review of processes during inspections |
| Status Update |
|---|
| No further action required. All contraventions have been addressed. |
| Updated on December 18, 2023. |
