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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
AKUR-CKARK2

FACILITY NAME
Eagle Ridge Manor
SERVICE TYPES
401 Long Term Care (Hospital Act)
FACILITY LICENSE #
LBAA-962L73
FACILITY ADDRESS
475 Guildford Way
FACILITY PHONE
(604) 469-3211
CITY
Port Moody
POSTAL CODE
V3H 3W9
MANAGER
Jane Elizabeth May

INSPECTION DATE
October 13, 2022
ADDITIONAL INSP. DATE (multi-day)
October 14, 2022
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
7.5
ARRIVAL
01:30 PM
DEPARTURE
03:30 PM
ARRIVAL
09:00 AM
DEPARTURE
02:30 PM
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# OBSERVED IN CARE

Introduction

An unscheduled routine inspection was conducted to assess compliance with the Community Care & Assisted Living Act (CCALA), the Residential Care Regulation (RCR) and the relevant Director of Licensing Standards of Practice (DOLSP). This report was based on the Licensing Officer’s observations, review of the facility records and information provided by the facility staff at the time of inspection.
The following areas were reviewed:
Licensing
Physical Facility
Staffing
Polices & Procedures
Care & Supervision
Hygiene and Communicable Disease Control
Medication
Nutrition and Food Services
Program
Records and Reporting

As part of the routine inspection, a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance identified during the routine inspection and a 3-year “historical” review of the facility’s compliance and operation.
Visit the CCFL website at https://www.fraserhealth.ca/health-topics-a-to-z/residential-care-licensing#.W2NubJioupo for:

· Additional resources and
· Links to the Legislation (CCALA & RCR)

Contraventions
Previous Inspection -
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
PHYSICAL FACILITY, EQUIPMENT AND FURNISHINGS: 31290 - RCR s.22(1)(b) - A licensee must ensure that all rooms and common areas are (b) maintained in a good state of repair.
Observation: 1). 2/5 PICs' bedrooms inspected found that the window coverings do not close properly. 1/5 bedroom window covering is falling off the hooks and all bedrooms inspected window covering fixtures have concerns opening and closing them.
2). 3/5 bedrooms inspected have no closet doors. The PICs have doors for their closets.

Corrective Action(s): Please ensure all common areas are maintained in good state of repair.
Date to be Corrected: October 31, 2022

POLICIES AND PROCEDURES: 33280 - RCR s.85(1)(d) - A licensee must do all of the following: (d) ensure that policies are implemented by employees.
Observation (CORRECTED DURING INSPECTION): 1/5 PICs charts reviewed for woundcare found that woundcare treatment flowsheets were used to track PICs skin integrity even when the PIC had no wound.

Corrective Action(s): Please ensure policies are implemented by employees and that there are systems in place to receive and update staffing records appropriately.
Date to be Corrected:

CARE AND/OR SUPERVISION: 34210 - RCR s.54(3)(b)(iii) - A licensee must (b) assist persons in care to (iii) follow a recommendation or order for dental treatment made by a dental health care professional.
Observation: 2/7 PICs file reviews did not find any assistance provided to PICs to follow a recommendation or order for dental treatment or any documentation of the refusal of the PIC/family.
Corrective Action(s): Please ensure that assistance is provided to PICs to follow a recommendation or order for dental treatment and all refusals documented appropriately.
Date to be Corrected: October 31, 2022

CARE AND/OR SUPERVISION: 34760 - RCR s.81(4)(b)(ii) - A licensee must ensure that (b) each care plan is reviewed and, if necessary, modified (ii) if there is no substantial change in the circumstances of the person in care, at least once each year to ensure it continues to meet the needs and preferences, and is compatible with the abilities, of the person in care who is the subject of the care plan.
Observation: Review of 2/7 PIC's care plan found that a section of the care plan was not completed for the PICs in full.

Corrective Action(s): Please submit a plan to ensure that each care plan will be reviewed at least once every year and that all sections of the care plan will be completed in full.
Date to be Corrected: October 31, 2022


Comments

This Licensing Officer would like to thank the Manager, RCC, and the staff for their assistance in completing this routine inspection. A discussion with pharmacy staff and the leadership was part of this routine inspection to discuss MSAC requirements and will be followed up by the LO.

Please provide a response to Licensing by October 31, 2022 as to how the identified items in this report will be addressed.
Please contact your Licensing Officer if you have any questions or concerns regarding this inspection report.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingNo action required
Due Date
Oct 31, 2022

Click here for FAQ About Inspections.
Click here for a description of each "Category" of violation displayed.