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Community Care Facilities Licensing
FACILITY INSPECTION REPORT
HEALTH & SAFETY
CJOS-CH62UU

FACILITY NAME
Crossroads Inlet Centre Hospice
SERVICE TYPES
110 Hospice
FACILITY LICENSE #
KSER-5RBRRL
FACILITY ADDRESS
101 Noons Creek Dr
FACILITY PHONE
(604) 949-2270
CITY
Port Moody
POSTAL CODE
V3H 5J1
MANAGER
Sylvie Jensen

INSPECTION DATE
August 09, 2022
ADDITIONAL INSP. DATE (multi-day)
ADDITIONAL INSP. DATE (multi-day)
TIME SPENT (HRS.)
5
ARRIVAL
10:00 AM
DEPARTURE
02:15 PM
ARRIVAL
DEPARTURE
ARRIVAL
DEPARTURE
INSPECTION TYPE
Routine
# OBSERVED IN CARE
5

Introduction

An unscheduled routine inspection was conducted to assess compliance with the Community Care and Assisted Living Act (CCALA), the Residential Care Regulation (RCR) and the relevant Director of Licensing Standards of Practice (DLSOP). Evidence for this report was based on the licensing officer’s observations, review of the facility records, and information provided by the facility staff at the time of inspection.
The following areas were reviewed:
· Licensing
· Hygiene and Communicable Disease Control
· Physical Facility
· Medication
· Staffing
· Nutrition and Food Services
· Policies and Procedures
· Programming
· Care and Supervision
· Records and Reporting

As part of this Routine Inspection a Facility Risk Assessment Tool is completed and a copy is provided. The Risk Assessment includes non-compliance identified during the routine inspection and a 3 year ‘historical’ review of the facility’s compliance and operation.
Visit the CCFL website at :http://www.gov.bc.ca/residentialcarefacility
· Additional resources, and
· Links to the Legislation (CCALA and RCR)

Contraventions
Previous Inspection - Not Applicable
Current Inspection - Items reviewed comply with the Act, regulations & standards of practice except for those noted on supplementary pages.

Observed Violations
STAFFING: 32100 - RCR s.40(1)(a) - A licensee must ensure that the performance of each employee is reviewed both regularly and as directed by the medical health officer under subsection 40(2) to ensure that the employee (a) continues to meet the requirements of this regulation.
Observation: The facility's clinical manager informed the Licensing Officer that not all of the employees' performance reviews have been completed annually, as required. This is a REPEAT CONTRAVENTION.
Corrective Action(s): Please ensure that the performance of each employee is reviewed to ensure the requirements of the regulation continue to be met.
Date to be Corrected: August 26, 2022

STAFFING: 32310 - RCR s.51(3) - A licensee must ensure that each employee is trained in the implementation of the plans described in subsection (1), including in the use of any equipment noted in the plan.
Observation: Review of emergency plan training found that the last training/drill was in June 2021 and it was a code red/fire drill. There was no evidence to support more recent training or training to capture other emergencies, including procedures for the evacuation of persons in care. This is a REPEAT CONTRAVENTION
Corrective Action(s): Ensure that each employee is trained in the implementation of emergency plans including procedures to prepare for, mitigate, respond to and recover from.
Date to be Corrected: August 26, 2022

POLICIES AND PROCEDURES: 33280 - RCR s.85(1)(d) - A licensee must do all of the following: (d) ensure that policies are implemented by employees.
Observation: Review of 4 Person on care's medication administration records found there to be numerous entries where the effectiveness of PRN medication was not documented. Of approximately 35 administered medications, there were only 23 documented responses of medication effectiveness. This is a REPEAT CONTRAVENTION.
Corrective Action(s): Ensure that all facility policies are implemented, including medication administration policies.
Date to be Corrected: August 26, 2022

HYGIENE AND COMMUNICABLE DISEASE: 35030 - RCR s.54(1) - A licensee must establish a program to instruct, if necessary, and assist persons in care in maintaining health and hygiene.
Observation: Upon inspection of the spa room, 2 sets of nail clippers were observed to be not labelled for use of a specific person in care (PIC). nor were there any available instructions or means to disinfect between uses. Of concern is the potential for contamination between PICs.
Corrective Action(s): Ensure there is a program in place to assist persons in care in maintaining health and hygiene.
Date to be Corrected: August 26, 2022


Comments

Thank you to the staff who provided assistance in completing this inspection.

This report was written off-site due to COVID-19 infection control practices and is therefore unsigned. The report was reviewed with the facility manager and an email copy was provided.

Action Required by Licensee/ManagerAction Required by Licensing Staff
Take corrective action to bring facility into compliance, Provide a written response to LicensingFollow-up Inspection Required
Due Date
Aug 26, 2022
Approximate Follow Up Date
01 Nov, 2022

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Click here for a description of each "Category" of violation displayed.